Agent Starter Kit FAQ

 How do I access my complimentary New Agent Starter Kit?

The New Agent Starter Kit is provided through eXp Solution, BuildASign, and the instructions will initially be sent in your onboarding email.

HERE is the website login page to order your New Agent Starter Kit. For login and order instructions, scroll down to the section below titled “How do I order my complimentary New Agent Starter Kit”

*The New Agent Starter Kit is only accessible to new agents who have not already ordered it

Are there any steps I need to take prior to ordering my New Agent Starter Kit?

Yes, please complete the following steps prior to ordering your New Agent Starter Kit. This will provide you with the necessary information to include on your business cards.

1. Activate your Passport account

2. Set up your kvCORE URL

3. Set up your RingCentral

You can learn more about setting up these platforms by reviewing this Onboarding Guide. 

How do I order my complimentary New Agent Starter Kit?

1. Click HERE to access the login page on the BuildASign website.

2. Click the orange “EXP PASSPORT” login button, and enter your agent eXp Passport credentials.

3. Click “Continue Shopping”. You will land on the New Agent Starter Kit page. Scroll down and click “Buy Now” to proceed through the prompts.

4. Choose your preferred business card design from the options. Click “Continue”.

5. Design the front and back of your business card using the intuitive design tool.  

6. Click “Save and Continue”. All the contents of the New Agent Starter Kit have now been added to your shopping cart, but ONLY the business card will be displayed. This is normal. 

7. If you need to go back and edit your design, click “Edit Design” from the shopping cart where you will be able to edit the front and back separately.

8. If you need to checkout at a later time and don’t want to lose your design, your design will be saved in your shopping cart for 7-10 days. 

9. Your shopping cart total will show $0 balance. (In order for the credit to apply, please ensure there are no other products in your shopping cart except for the New Agent Start Kit)
   
   *In the event the automatic credit fails to bring your shopping cart to $0, please manually enter the following code in the Promo Code box at checkout: EXPNEWAGENTWELCOMECREDIT

10. Click “Continue to Checkout”. Proceed through the prompts. 

What if I don't want the New Agent Starter Kit? Can I use my credit towards a different product? 

No, this is not an option at this time. 

What is your turnaround time?

Your New Agent Starter Kit items will arrive at your door within 7-14 business days. We always aim to be as fast as we can!

Do I need to send my customized business cards to anyone for approval prior to completing my order?

Yes, please send your business cards to marketing@exprealty.net and your state broker for branding and local compliance review and approval. To generate a proof for review/approval, make sure you have the design tool page open (as pictured below).

1. Select the “FRONT” side design on the right of the Design page.

2. Select preview at the bottom of the Design page - the “eye” icon.

3. A large proof will show on the screen for the FRONT design.

4. Right-click on the image and select “save image as” - Name it FRONT and save it to your desktop or a folder. 

5. Click outside the proof - right or left side to return to the design page - DO NOT select back.

6. Now select the “BACK” side design on the right side of the Design page.

7. Repeat steps 2-5 for the BACK of the design.

8. Add the business cards to the shopping cart- this will save your design.  DO NOT CHECK OUT. 

9. Email the FRONT and BACK saved images to marketing@exprealty.net and your state broker for branding and local compliance review and approval. 

Once approved, you will log back into your account, go to your shopping cart where your business card design is saved, and place the order. The items should remain in your cart for 7-10 days before being deleted.  

I placed my order and now the New Agent Starter Kit category had disappeared.  Where did it go?

The New Agent Starter Kit credit is one-time use so the page will no longer be visible once you complete your first purchase. Business cards, folders, and other marketing materials can be found in their respective categories if you need to order more.

How do I know you received my order, and how do I obtain a receipt?

Once you have submitted your order, a confirmation containing your order number , billing and shipping information will be sent to the email address you provide during checkout. You may also view your order within the “Order History” section of your account. 

How do I track my shipment?

You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave the facility. You may click on the tracking number in the confirmation e-mail from service@buildasign.com to view transit details. 

Who is your shipping carrier?

UPS and USPS are our primary carriers, but you may receive packages from other carriers depending on the product you purchase.

Do you ship outside the United States?

At this time we only ship to destinations within the United States.

May I make a correction to my order after it has been submitted?

Since most orders are transmitted to our production staff immediately upon submission, it is generally not possible to make corrections or changes once submitted for printing. If you have just placed your order, and want to check if changing it is possible, please reach out to the Build A Sign Customer Service team:

Phone: 877-858-4587

9:00 a.m. - 6:00 p.m. CST

E-mail: exp@buildasign.com